Don't waste time to call. Send us your questions here and we will get back to you.
Ask your question here
Step 1: Fill in the online form by clicking on the Book Now button on the website. Under “Select the group you belong to”, click “C”, then click “Cleveland Clinic Canada.”
Step 2: We will schedule your appointment with one of our doctors and send you a confirmation email.
Step 3: Sit back, relax and one of our doctors will contact you.
If you need to cancel or reschedule your appointment, please call or email one of our coordinators. 1-833-820-8800 / info@gotodoctor.ca.
Yes, the registration form is available in French if the browser’s default language is set to French.
While virtual care is available during set hours, the customer support team is available 24/7 for any assistance.
Patients can connect with a physician in two convenient ways:
1. On-demand: A physician is usually available within 20 minutes
2. Scheduled: Book an appointment at a time that works best for you
Physicians can prescribe medication at their discretion and send prescriptions to the patient’s pharmacy of choice within Quebec.
If you experience any technical difficulties during your virtual visit, please contact the support team at 1-833-820-8800 or info@gotodoctor.ca
Yes. When accessing care via the web or a mobile device, each virtual visit uses secure technology, encrypting all communication over the internet. In addition, our service is compliant with all HIPAA and PHIPA regulations. All patients’ personal medical records will be confidential.
Virtual care service in Quebec is available seven days a week, including evenings and weekends.
Physicians will help to diagnose, treat, and prescribe medications for non-emergency conditions including but not limited to:
• Anxiety/Depression
• Acute diarrhea, nausea, and vomiting
• Acute UTI (Urinary Tract Infection)
• Vaginal yeast infections
• Rashes, skin problems, burns, insect bites
• Gout
• Flu
• Allergies
• Sinus
• Cough
• Common Cold
• Conjunctivitis
• Low back pain
Prescriptions (except for narcotic pain medications and benzodiazepines), referrals to specialists, sick notes, and lab work and/or imaging can be fulfilled at the clinical discretion of the provider.
Our virtual care service is available to you and your family and dependents. Family and dependents refer to your spouse or common-law partner, and dependent children/stepchildren/foster-children under the age of 25, provided that those children between 17 and 25 years of age are attending an accredited college or a university as a full-time student.
Our physicians can provide initial mental health support when needed and connect you to our network of social workers, psychologists, and psychotherapists to ensure you receive the care you require in a timely manner.
If you are an eligible Cleveland Clinic Canada patient and have a spouse/family plan, they are also eligible for Gotodoctor.ca services.
You can indicate that you have lab results that you want your doctor to review when you book your appointment. We will provide you with instructions on how to send the information to us at that time.
A lab order or referral can be provided by your doctor as needed.
Yes, our physicians can provide you with a digital sick note for your work or school if needed. A consultation must be made for us to assess your condition. There is a fee for this service.
You can speak with your doctor through a secure video connection or over the phone.
The Gotodoctor.ca platform supports mobile/tablet/desktop devices.
Step 1: Fill in the online form by clicking on the Book Now button on the website. Under “Select the group you belong to”, click “C”, then click “Cleveland Clinic Canada.”
Step 2: We will schedule your appointment with one of our doctors and send you a confirmation email.
Step 3: Sit back, relax and one of our doctors will contact you.
If you need to cancel or reschedule your appointment, please call or email one of our coordinators. 1-833-820-8800 / info@gotodoctor.ca.
Yes, the registration form is available in French if the browser’s default language is set to French.
While virtual care is available during set hours, the customer support team is available 24/7 for any assistance.
Patients can connect with a physician in two convenient ways:
1. On-demand: A physician is usually available within 20 minutes
2. Scheduled: Book an appointment at a time that works best for you
Physicians can prescribe medication at their discretion and send prescriptions to the patient’s pharmacy of choice within Quebec.
If you experience any technical difficulties during your virtual visit, please contact the support team at 1-833-820-8800 or info@gotodoctor.ca
Yes. When accessing care via the web or a mobile device, each virtual visit uses secure technology, encrypting all communication over the internet. In addition, our service is compliant with all HIPAA and PHIPA regulations. All patients’ personal medical records will be confidential.
Virtual care service in Quebec is available seven days a week, including evenings and weekends.
Physicians will help to diagnose, treat, and prescribe medications for non-emergency conditions including but not limited to:
• Anxiety/Depression
• Acute diarrhea, nausea, and vomiting
• Acute UTI (Urinary Tract Infection)
• Vaginal yeast infections
• Rashes, skin problems, burns, insect bites
• Gout
• Flu
• Allergies
• Sinus
• Cough
• Common Cold
• Conjunctivitis
• Low back pain
Prescriptions (except for narcotic pain medications and benzodiazepines), referrals to specialists, sick notes, and lab work and/or imaging can be fulfilled at the clinical discretion of the provider.
Our virtual care service is available to you and your family and dependents. Family and dependents refer to your spouse or common-law partner, and dependent children/stepchildren/foster-children under the age of 25, provided that those children between 17 and 25 years of age are attending an accredited college or a university as a full-time student.
Our physicians can provide initial mental health support when needed and connect you to our network of social workers, psychologists, and psychotherapists to ensure you receive the care you require in a timely manner.
If you are an eligible Cleveland Clinic Canada patient and have a spouse/family plan, they are also eligible for Gotodoctor.ca services.
You can indicate that you have lab results that you want your doctor to review when you book your appointment. We will provide you with instructions on how to send the information to us at that time.
A lab order or referral can be provided by your doctor as needed.
Yes, our physicians can provide you with a digital sick note for your work or school if needed. A consultation must be made for us to assess your condition. There is a fee for this service.
You can speak with your doctor through a secure video connection or over the phone.
The Gotodoctor.ca platform supports mobile/tablet/desktop devices.
