FAQs
Gotodoctor.ca is a trusted telemedicine (virtual care) provider that connects you with professional healthcare from the convenience of your own home or workplace.
Gotodoctor.ca and its partner Enhanced Care are pioneers in telemedicine, having operated Virtual Healthcare clinics since 2012. Our team has built a successful track record in delivering primary care to thousands of patients.
With Gotodoctor.ca you can see the doctor from wherever you are, on your schedule, saving time, money, and effort when taking care of your health needs.
From medical questions, prescription renewal, and sick notes, to laboratory diagnostic requests and referrals, the Gotodoctor.ca team is here for you.
Yes, Gotodoctor.ca takes protection of Personal Health Information (PHI) very seriously. Gotodoctor has implemented several security safeguards to protect the confidentiality, integrity and availability of data. We are committed to protecting your information in ways that meet privacy law and industry standards. Regular privacy and security assessments are also completed to ensure that Gotodoctor.ca platform protects PHI.
Gotodoctor.ca uses a variety of techniques to safeguard the security of traffic and patient data traversing the network with Web Application Firewalls, SSL/TLS termination and end to end SSL encryption to provide better security. In addition, all data collected are stored in an encrypted disk inside a secure private network to provide encryption-at-rest and safeguard your data to meet security and compliance commitments.
All back end electronic medical records and video conference services are certified by provincial health authorities and ISO Security Standard. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all Privacy Information Protection and Electronic Documents Act (PIPEDA) requirements, set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.
Please visithttps://gotodoctor.ca/privacy for the privacy policy.
Our professional team of 70+ licensed Canadian doctors are available 7 days a week. Many of them have their own in-person family practice with Enhanced Care and regularly provide virtual care at Gotodoctor.ca. Patients will be connected to doctors residing in the same province for their virtual care appointments.* Click here to see learn about our doctors: https://gotodoctor.ca/doctors
* * Provided physicians are available to service in the province you are located.
Yes, you can request a specific doctor by sending a message when you book your appointment. If you’re requesting a doctor you have seen before, we recognize this can help with continuity of care.
Appointments are subject to availability of our doctors but we always try to accommodate when possible. Just request the doctor in the message box when making your online booking.
Once we have your request, the system will try to schedule you with the same doctor you saw on your last visit based on their availability; or we will provide an option for next available appointment with the requested doctor.
3 Simple Steps:
Step 1: Visit Gotodoctor.ca call or fill in the outline form to book your appointment by click on the BOOK NOW button
Step 2: We will schedule your appointment with one of our doctors and send you a confirmation email.
Step 3: Sit back, relax and one of our doctors will contact you
If you need to cancel or reschedule your appointment, please communicate with our coordinators.
You can select your preferred pharmacy. If you do not have a preferred pharmacy, Gotodoctor.ca offers a list of nearby pharmacies to choose from.
Our doctor will send the prescription to the selected pharmacy, and you can pick it up at the pharmacy or ask for home delivery. Your preferred pharmacy locations will be saved in our certified electronic medical records.
You can speak with your doctor through a secure video consultation or over the phone.
Gotodoctor.ca platform supports mobile/tablet/desktop devices.
Yes. Gotodoctor.ca virtual healthcare services are covered under most provincial health plans with a valid health card. When you register for an appointment, they will be asked to provide the health card number.*
Patients in other provinces in Canada may still benefit from Gotodoctor.ca service. They will be charged a standard service fee which is clearly communicated when booking their appointments. Those eligible for reimbursement through their company, health benefit plans and other coverage will be given a formal receipt for submission.
Patients located in Ontario even without a valid health number can access Gotodoctor.ca free of charge.
* Provided physicians are available to service in the province you are located, based on local schedule, rules and regulations.
Yes, our physicians can provide you with a digital sick note for your work or school if needed. A consultation must be made for us to assess your condition. There is a fee for this service.
A lab order or referral can be provided by your doctor as needed.
Yes, you can send in your record and the doctor will review it. You can indicate that when you book your appointment and we will provide you with instructions on how to send the information to us.
Yes, sometimes virtual care at home is not enough. With our wide network virtual clinics located inside pharmacies/facilities, you will get an enhanced level of care. The pharmacy team and healthcare professional on-site have additional diagnostic tools and assessment skills to help you and your family. Just click here to find a virtual clinic location nearest to you.
We accept Visa, Mastercard and American Express. The payment method is secure and details will be encrypted and sent using a secure connection so that transactions remain confidential. Gotodoctor.ca’s payment processing is PCI DSS (Payment Card Industry Data Security Standard) compliant via PayPal according to international security requirements.
FAQs
General Info
Gotodoctor.ca is a trusted telemedicine (virtual care) provider that connects you with professional healthcare from the convenience of your own home or workplace.
Gotodoctor.ca and its partner Enhanced Care are pioneers in telemedicine, having operated Virtual Healthcare clinics since 2012. Our team has built a successful track record in delivering primary care to thousands of patients.
With Gotodoctor.ca you can see the doctor from wherever you are, on your schedule, saving time, money, and effort when taking care of your health needs.
From medical questions, prescription renewal, and sick notes, to laboratory diagnostic requests and referrals, the Gotodoctor.ca team is here for you.
Yes, Gotodoctor.ca takes protection of Personal Health Information (PHI) very seriously. Gotodoctor has implemented several security safeguards to protect the confidentiality, integrity and availability of data. We are committed to protecting your information in ways that meet privacy law and industry standards. Regular privacy and security assessments are also completed to ensure that Gotodoctor.ca platform protects PHI.
Gotodoctor.ca uses a variety of techniques to safeguard the security of traffic and patient data traversing the network with Web Application Firewalls, SSL/TLS termination and end to end SSL encryption to provide better security. In addition, all data collected are stored in an encrypted disk inside a secure private network to provide encryption-at-rest and safeguard your data to meet security and compliance commitments.
All back end electronic medical records and video conference services are certified by provincial health authorities and ISO Security Standard. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all Privacy Information Protection and Electronic Documents Act (PIPEDA) requirements, set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.
Please visithttps://gotodoctor.ca/privacy for the privacy policy.
Our professional team of 70+ licensed Canadian doctors are available 7 days a week. Many of them have their own in-person family practice with Enhanced Care and regularly provide virtual care at Gotodoctor.ca. Patients will be connected to doctors residing in the same province for their virtual care appointments.* Click here to see learn about our doctors: https://gotodoctor.ca/doctors
* * Provided physicians are available to service in the province you are located.
Yes, you can request a specific doctor by sending a message when you book your appointment. If you’re requesting a doctor you have seen before, we recognize this can help with continuity of care.
Appointments are subject to availability of our doctors but we always try to accommodate when possible. Just request the doctor in the message box when making your online booking.
Once we have your request, the system will try to schedule you with the same doctor you saw on your last visit based on their availability; or we will provide an option for next available appointment with the requested doctor.
3 Simple Steps:
Step 1: Visit Gotodoctor.ca call or fill in the outline form to book your appointment by click on the BOOK NOW button
Step 2: We will schedule your appointment with one of our doctors and send you a confirmation email.
Step 3: Sit back, relax and one of our doctors will contact you
If you need to cancel or reschedule your appointment, please communicate with our coordinators.
You can select your preferred pharmacy. If you do not have a preferred pharmacy, Gotodoctor.ca offers a list of nearby pharmacies to choose from.
Our doctor will send the prescription to the selected pharmacy, and you can pick it up at the pharmacy or ask for home delivery. Your preferred pharmacy locations will be saved in our certified electronic medical records.
You can speak with your doctor through a secure video consultation or over the phone.
Gotodoctor.ca platform supports mobile/tablet/desktop devices.
Yes. Gotodoctor.ca virtual healthcare services are covered under most provincial health plans with a valid health card. When you register for an appointment, they will be asked to provide the health card number.*
Patients in other provinces in Canada may still benefit from Gotodoctor.ca service. They will be charged a standard service fee which is clearly communicated when booking their appointments. Those eligible for reimbursement through their company, health benefit plans and other coverage will be given a formal receipt for submission.
Patients located in Ontario even without a valid health number can access Gotodoctor.ca free of charge.
* Provided physicians are available to service in the province you are located, based on local schedule, rules and regulations.
Yes, our physicians can provide you with a digital sick note for your work or school if needed. A consultation must be made for us to assess your condition. There is a fee for this service.
A lab order or referral can be provided by your doctor as needed.
Yes, you can send in your record and the doctor will review it. You can indicate that when you book your appointment and we will provide you with instructions on how to send the information to us.
Yes, sometimes virtual care at home is not enough. With our wide network virtual clinics located inside pharmacies/facilities, you will get an enhanced level of care. The pharmacy team and healthcare professional on-site have additional diagnostic tools and assessment skills to help you and your family. Just click here to find a virtual clinic location nearest to you.
We accept Visa, Mastercard and American Express. The payment method is secure and details will be encrypted and sent using a secure connection so that transactions remain confidential. Gotodoctor.ca’s payment processing is PCI DSS (Payment Card Industry Data Security Standard) compliant via PayPal according to international security requirements.
