If you are an eligible Partners member and your family members are on your personal or group benefits plan, they are also eligible for Gotodoctor.ca services.

You can indicate that you have lab results that you want your doctor to review when you book your appointment. We will provide you with instructions on how to send the information to us at that time.

A lab order or referral can be provided by your doctor as needed.

Yes, our physicians can provide you with a digital sick note for your work or school if needed.  A consultation must be made for us to assess your condition. There is a fee for this service.

You can speak with your doctor through a secure video connection or over the phone. 

The Gotodoctor.ca platform supports mobile/tablet/desktop devices.

You can select your preferred pharmacy. If you do not have a preferred pharmacy, Gotodoctor.ca offers a list of nearby pharmacies to choose from.  

Our doctor will send the prescription to the selected pharmacy, and you can pick it up there or ask for home delivery. Your preferred pharmacy locations will be saved in our certified electronic medical records.

Yes, you can request a specific doctor by sending a message when you book your appointment. If you’re requesting a doctor you have seen before, we recognize this can help with continuity of care.

Appointments are subject to availability of our doctors but we always try to accommodate when possible. Just request the doctor in the message box when making your online booking.

Once we have your request, the system will try to schedule you with the same doctor you saw on your last visit based on their availability; or we will provide an option for the next available appointment with the requested doctor.

Our professional team of 70+ licensed Canadian doctors are available 7 days a week. Many of them have their own in-person family practice with Enhanced Care and regularly provide virtual care at Gotodoctor.ca. Patients will be connected to doctors residing in the same province for their virtual care appointments.* Click here to see learn about our doctors: https://gotodoctor.ca/doctors

* * Provided physicians are available to service in the province you are located.

Yes, Gotodoctor.ca takes protection of Personal Health Information (PHI) very seriously. Gotodoctor has implemented several security safeguards to protect the confidentiality, integrity and availability of data. We are committed to protecting your information in ways that meet privacy law and industry standards. Regular privacy and security assessments are also completed to ensure that Gotodoctor.ca platform protects PHI.

Gotodoctor.ca uses a variety of techniques to safeguard the security of traffic and patient data traversing the network with Web Application Firewalls, SSL/TLS termination and end to end SSL encryption to provide better security. In addition, all data collected are stored in an encrypted disk inside a secure private network to provide encryption-at-rest and safeguard your data to meet security and compliance commitments.

All back end electronic medical records and video conference services are certified by provincial health authorities and ISO Security Standard. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all Privacy Information Protection and Electronic Documents Act (PIPEDA) requirements, set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.

Please visithttps://gotodoctor.ca/privacy for the privacy policy.

The Gotodoctor.ca team can address a wide range of health and wellness concerns that an individual would typically seek treatment for through an in-person medical appointment. See a list of areas of treatment here.

Gotodoctor.ca is a trusted telemedicine (virtual care) provider that connects you with professional health care from the convenience of your own home or workplace.

Gotodoctor.ca and its partner, Enhanced Care, are pioneers in telemedicine, having operated virtual health care clinics since 2012. Our team has built a successful track record in delivering primary care to thousands of patients.

With Gotodoctor.ca, you can see the doctor from wherever you are on your schedule, saving time, money and effort when taking care of your health needs.

From medical questions, prescription renewals and sick notes to laboratory diagnostic requests and referrals, the Gotodoctor.ca team is here for you.

With over 130 locations currently available in Ontario, Manitoba, Saskatchewan and British Columbia, you can access on-site diagnostic testing and even comprehensive assessments beyond virtual care. Just click here to find a virtual clinic location nearest to you. Additional locations are being opened so you can access its patient-centric primary care service across Canada