Yes, the registration form is available in French if the browser’s default language is set to French.
MBC FAQ Category: Cleveland
While virtual care is available during set hours, the customer support team is available 24/7 for any assistance.
Patients can connect with a physician in two convenient ways:
1. On-demand: A physician is usually available within 20 minutes
2. Scheduled: Book an appointment at a time that works best for you
Physicians can prescribe medication at their discretion and send prescriptions to the patient’s pharmacy of choice within Quebec.
If you experience any technical difficulties during your virtual visit, please contact the support team at 1-833-820-8800 or info@gotodoctor.ca
Yes. When accessing care via the web or a mobile device, each virtual visit uses secure technology, encrypting all communication over the internet. In addition, our service is compliant with all HIPAA and PHIPA regulations. All patients’ personal medical records will be confidential.
Virtual care service in Quebec is available seven days a week, including evenings and weekends.
Physicians will help to diagnose, treat, and prescribe medications for non-emergency conditions including but not limited to:
• Anxiety/Depression
• Acute diarrhea, nausea, and vomiting
• Acute UTI (Urinary Tract Infection)
• Vaginal yeast infections
• Rashes, skin problems, burns, insect bites
• Gout
• Flu
• Allergies
• Sinus
• Cough
• Common Cold
• Conjunctivitis
• Low back pain
Prescriptions (except for narcotic pain medications and benzodiazepines), referrals to specialists, sick notes, and lab work and/or imaging can be fulfilled at the clinical discretion of the provider.
Our virtual care service is available to you and your family and dependents. Family and dependents refer to your spouse or common-law partner, and dependent children/stepchildren/foster-children under the age of 25, provided that those children between 17 and 25 years of age are attending an accredited college or a university as a full-time student.
