If you experience any technical difficulties during your virtual visit, please contact the support team at 1-833-820-8800 or info@gotodoctor.ca
MBC FAQ Category: Cleveland
Yes. When accessing care via the web or a mobile device, each virtual visit uses secure technology, encrypting all communication over the internet. In addition, our service is compliant with all HIPAA and PHIPA regulations. All patients’ personal medical records will be confidential.
Virtual care service in Quebec are available seven days a week, including evenings and weekends.
Our nurse practitioners will help to diagnose, treat, and prescribe medications for non-emergency conditions including but not limited to:
Prescriptions (except for narcotic pain medications and benzodiazepines), referrals to specialists, sick notes, and lab work and/or imaging can be fulfilled at the clinical discretion of the provider.
Our virtual care service is available to you and your family and dependents. Family and dependents refer to your spouse or common-law partner, and dependent children/stepchildren/foster-children under the age of 25, provided that those children between 17 and 25 years of age are attending an accredited college or a university as a full-time student.
Our physicians can provide initial mental health support when needed and connect you to our network of social workers, psychologists, and psychotherapists to ensure you receive the care you require in a timely manner.
If you are an eligible Cleveland Clinic Canada patient and have a spouse/family plan, they are also eligible for Gotodoctor.ca services.
Step 1: Fill in the online form by clicking on the Book Now button on the website.
Step 2: We will schedule your appointment with one of our doctors and send you a confirmation email.
Step 3: Sit back, relax and one of our doctors will contact you.
If you need to cancel or reschedule your appointment, please call or email one of our coordinators. 1-833-820-8800 / info@gotodoctor.ca..
You can indicate that you have lab results that you want your doctor to review when you book your appointment. We will provide you with instructions on how to send the information to us at that time.
