What is Gotodoctor.ca and how can it help me?

Gotodoctor.ca is a trusted telemedicine (virtual care) provider that connects you with professional healthcare from the convenience of your own home or workplace.

Gotodoctor.ca and its partner Enhanced Care are pioneers in telemedicine, having operated Virtual Healthcare clinics since 2012. Our team has built a successful track record in delivering primary care to thousands of patients.

With Gotodoctor.ca you can see the doctor from wherever you are, on your schedule, saving time, money, and effort when taking care of your health needs.

From medical questions, prescription renewal, and sick notes, to laboratory diagnostic requests and referrals, the Gotodoctor.ca team is here for you.

Is the Gotodoctor.ca platform secure?

Yes, Gotodoctor.ca takes protection of Personal Health Information (PHI) very seriously. Gotodoctor has implemented several security safeguards to protect the confidentiality, integrity and availability of data. We are committed to protecting your information in ways that meet privacy law and industry standards. Regular privacy and security assessments are also completed to ensure that Gotodoctor.ca platform protects PHI.

Gotodoctor.ca uses a variety of techniques to safeguard the security of traffic and patient data traversing the network with Web Application Firewalls, SSL/TLS termination and end to end SSL encryption to provide better security. In addition, all data collected are stored in an encrypted disk inside a secure private network to provide encryption-at-rest and safeguard your data to meet security and compliance commitments.

All back end electronic medical records and video conference services are certified by provincial health authorities and ISO Security Standard. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all Privacy Information Protection and Electronic Documents Act (PIPEDA) requirements, set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.

Please visithttps://gotodoctor.ca/privacy for the privacy policy.

Who are the Gotodoctor.ca doctors?

Our professional team of 70+ licensed Canadian doctors are available 7 days a week. Many of them have their own in-person family practice with Enhanced Care and regularly provide virtual care at Gotodoctor.ca. Patients will be connected to doctors residing in the same province for their virtual care appointments.* Click here to see learn about our doctors: https://gotodoctor.ca/doctors

* * Provided physicians are available to service in the province you are located.

Can I choose my doctor?

Yes, you can request a specific doctor by sending a message when you book your appointment. If you’re requesting a doctor you have seen before, we recognize this can help with continuity of care.

Appointments are subject to availability of our doctors but we always try to accommodate when possible. Just request the doctor in the message box when making your online booking.

Once we have your request, the system will try to schedule you with the same doctor you saw on your last visit based on their availability; or we will provide an option for next available appointment with the requested doctor.

How do I book an appointment?

3 Simple Steps:

Step 1: Visit Gotodoctor.ca call or fill in the outline form to book your appointment by click on the BOOK NOW button 

Step 2: We will schedule your appointment with one of our doctors and send you a confirmation email.

Step 3: Sit back, relax and one of our doctors will contact you 

If you need to cancel or reschedule your appointment, please communicate with our coordinators.

What if I require a prescription?

You can select your preferred pharmacy. If you do not have a preferred pharmacy, Gotodoctor.ca offers a list of nearby pharmacies to choose from.  

Our doctor will send the prescription to the selected pharmacy, and you can pick it up at the pharmacy or ask for home delivery. Your preferred pharmacy locations will be saved in our certified electronic medical records. 

Is the consultation with the doctor covered by provincial health insurance plans?

Yes. Gotodoctor.ca virtual healthcare services are covered under most provincial health plans with a valid health card. When you register for an appointment, they will be asked to provide the health card number.*

Patients in other provinces in Canada may still benefit from Gotodoctor.ca service. They will be charged a standard service fee which is clearly communicated when booking their appointments. Those eligible for reimbursement through their company, health benefit plans and other coverage will be given a formal receipt for submission.

Patients located in Ontario even without a valid health number can access Gotodoctor.ca free of charge.

* Provided physicians are available to service in the province you are located, based on local schedule, rules and regulations.