Don't waste time to call. Send us your questions here and we will get back to you.

Ask your question here

GotoDoctor Achieves New Level of Member Satisfaction in its Latest NPS Rating

Published September 30, 2024

At GotoDoctor, we are dedicated to delivering outstanding healthcare services and ensuring the highest standards of customer satisfaction. Our focus is on continuously enhancing our services, driving innovation in healthcare solutions, and improving accessibility for all our users.

We are thrilled to announce that GotoDoctor has achieved a Net Promoter Score (NPS) of over 70%, an “Excellent” rating, in our August 2024 member survey.

Net Promoter Score (NPS) is a key metric used to measure customer satisfaction, loyalty, and brand recognition by assessing how likely customers are to recommend a company’s services to others.


About Gotodoctor.ca
Gotodoctor.ca is a leading B2B integrated healthcare platform that transforms access to public and benefit services. An estimated a million Canadians are connected to its unique Care Access Technology and Digital Health Services. Its Real Care Delivery Network also combines virtual and in-person care through its 250+ pharmacy and clinic service sites across Canada, and enables members to access comprehensive and scalable physician and other healthcare services.

Gotodoctor.ca is a preferred provider for McKesson Canada’s Rexall and Retail Banner Group (IDA, Guardian, Remedy’s Rx) pharmacies. Its platform model is already adopted and subscribed by major Canadian enterprises, TPAs, and other insurance partners, like Manitoba Blue Cross, Novartis Canada, SEB Administrative Services/Co-Operators, The Leslie Group, Quick Health Access, Simply Benefits, and Automated Administration Services.

For more information, visit www.gotodoctor.ca or email info@gotodoctor.ca

Recent News

June 24, 2025

Gotodoctor Joins Manitoba Blue Cross to Support Manitoban Wildfire Evacuees

June 23, 2025 – Gotodoctor.ca is proud to support Manitoba Blue Cross’s emergency initiative to deliver no-cost healthcare...

Read more
June 23, 2025

Gotodoctor Expands Indigenous Care Program

June 21, 2025 — As we recognize and celebrate National Indigenous Peoples Day,GotoDoctor, one of Canada’s leading digital...

Read more
February 27, 2025

Exciting News: The Gotodoctor BI Portal is Almost Here!

February 2025 – Gotodoctor, a leading healthcare technology provider, is excited to announce the upcoming launch of the...

Read more

Stay informed by signing up for our mailing list

Appointment

Please select one of the following options to book your appointment

Call us at 1-833-820-8800 if you have any questions or concerns

* We accept Ontario, Manitoba, Saskatchewan, British Columbia, Alberta and New Brunswick health cards

Appointment

Please visit your dedicate plan member page. If you require more information, please call 1-833-820-8800

* We accept Ontario, Manitoba, Saskatchewan and British Columbia health cards