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Ask your question here Launches GotoDrugStore SMS Application, A Pharmacy Customer Service Solution

Published August 23, 2022

August 23, 2022 –, a leading Canadian healthcare solution company, successfully launches GotoDrugStore SMS Application for pharmacies to advance communication with their customers. This subscription (Software as a Service or SaaS) solution is now available at


Most pharmacies still utilize the traditional method of communication including phone calls and voice messages. SMS messages have been shown to be superior over other communication methods, with over 90% open rate. It also provides a faster response time, usually within minutes, compared to emails and voice messages. GotoDrugStore SMS Application now brings this effective and engaging communication for pharmacies across the country. has already developed the Clinitok SMS application for physicians and clinic staff (for more information, click here), which is directly integrated with the WELL Health EMR. GotoDrugStore SMS Application is another new addition to the suite of innovative technology solutions delivered by for healthcare professionals. Over 120 pharmacies, medical clinics and health facilities in Canada already subscribe to’s virtual and in-person physician care service platform. is also a preferred provider for McKesson Retail Banner Group, Rexall and Manitoba Blue Cross members.


Some features of GotoDrugStore SMS Application include:

  • Reminder to renew or pick up prescriptions
  • Secure one way communication
  • Send text to multiple patients simultaneously
  • Broadcast new services and operating hours
  • Fully customizable templates for frequently used messages

“Pharmacies and their virtual clinics are part of’s unique service delivery channel, which is beyond the traditional in-person and virtual care,” says Tommy Cheung, CEO of “GotoDrugStore SMS Application is one part of our overall technology strategy and a practical software solution that can save time for the pharmacy team and increase their reach to patients.”



About is a leading healthcare solutions company that operates in health facilities, senior living centers, and pharmacies across Canada. Its virtual clinics in pharmacies enhance the patient experience by creating an integrated and scalable care model, to improve accessibility and patient outcomes. is supported by the renowned primary care clinic, Enhanced Care Clinic, which has also been the exclusive Preferred Provider of Physician and Medical Clinic Services for McKesson Retail Banner Group (over 2000 IDA, Guardian, Remedy’sRx and other independent pharmacies) since 2017. is a preferred provider for McKesson Retail Banner Group, Rexall and Manitoba Blue Cross members. 


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