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Gotodoctor Celebrates Successes and Platform Business Model Validation in 2023

Published December 29, 2023

December 29, 2023 – As the year is coming to an end, is proud to celebrate a successful year of growth including the establishment of a fully integrated digital healthcare platform model.  


Some of the largest companies in the world are platform businesses, which host interactions and transactions among corporations and users. Different from linear and traditional M&A businesses, platform businesses bring together two or more groups of users on a digital network to create value for all of them. A network effect is created within these platforms as they increase the number and capacity of providers and range of services. Revenues are generated from fees and commissions for transactions on the platforms.1, 2 


Since inception, has had the vision to become the technology platform that accelerates care for its subscribed organizations and members, while fully aligning with the Canadian public healthcare system. With access to care becoming more challenging and crucial over time, the company is able to realize this proposition and create a one-of-a-kind, Access Acceleration Platform, via its:


  • Real Care Delivery Assets – uniquely offers a combination of in-person and virtual healthcare through its 250+ CareBridge pharmacy and medical clinic service sites – supporting more medical conditions and removing the limitation of pure virtual care. Instead of creating a parallel private employee health system, Gotodoctor aligns benefit plans with the public healthcare services to provide cost-savings and ensure sustainability and continuity of care.


  • Access Acceleration Technology – Patient care data is scattered among public systems, insurance companies, general practitioners, pharmacies and others. has developed a patent pending technology, Service Engine, to resolve access to care challenges. The Service Engine is fully integrated with multiple Electronic Medical Records and physician care systems, insurance data exchange and service delivery repositories. With its care algorithm, breaks the silos between the public and private benefit services and consistently demonstrates the ability to shorten wait-time for its users. 
This combination of physical assets and technology improves utilization and expedites access to healthcare services, leading to better health outcomes, return on investment for its subscribed sponsors and, ultimately, a healthier workforce or members.
Gotodoctor’s Access Acceleration Platform has gained significant traction and recognition over the past year. In 2023, the platform has been adopted by many of the largest national and international enterprises:
Enterprise Service Providers:
  • established cross-border partnership with 1.800MD to deliver seamless access to physician care across North America
  • and More Health set up exclusive partnership to deliver expert second medical opinion in Canada
  • 100+ new CareBridge Pharmacy and Clinic service sites implemented from coast to coast, and the launching of to enhance physician recruitment and resource management
  • Established Hub and Spoke physician care model with Rexall Pharmacies 
  • Connected with Beniplus, a technology benefit administrator, to offer services
  • Successfully expanded FHO family practice in’s flagship in-person clinic in Aurora
Enterprise Service Subscribers:
  • Renewed and extended multi-year service agreement McKesson Retail Banner Group (IDA, Guardian, Remedy’sRx) as the preferred provider for medical clinic and physician services
  • Expanded cardiology clinic service agreement with Novartis Canada
  • Secured partnership agreement with SEB (Smart Employee Benefit)/Co-Operators
  • Added new insurance and employer sponsors to the platform, including Fabricland, Automated Administration Services, and Quick Health Access/Green Benefits
The Access Acceleration Platform has established true integration and command among patients, providers and payers (public and private). It is the only comprehensive solution that enables service providers, regardless of their digital or physical setup, to connect and collaborate with enterprise subscribers so their services can be developed and deployed efficiently and effectively. As this multi-vendor, multi-payer platform model becomes more mature, in addition to expanding within the accepted provider and subscriber channels, the company will look to start offering its service to new industries, including healthcare artificial intelligence (AI) and small and midsize enterprises (SME). 
“The team would like to thank our new and current partners across pharmacies, pharmaceuticals and insurance benefit industries, for their trust in us to deliver and accelerate care for their members,“ said Tommy Cheung, CEO & President of, “We are excited about what’s in store as we continue to explore and develop the service and business opportunities with our Access Acceleration Platform in the coming years.”
1. New business models in health care: Building platform-enabled ecosystems; The Deloitte Center for Health Solutions. 2022 – accessed care-ecosystem.pdf on Dec 22, 2023.

About is a leading B2B healthcare technology platform that connects to an estimated a million Canadians through its unique Service Engine and hybrid primary care network. The platform integrates virtual care and in-person pharmacy and clinic Service Sites, and enables members to access comprehensive and scalable physician and other healthcare services. is a preferred provider for McKesson Canada’s Rexall and Retail Banner Group (IDA, Guardian, Remedy’s Rx) pharmacies. Its Digital Employee Services and Data Offerings technologies are already adopted and are utilized by major Canadian Enterprises, TPAs, and other enterprises, like Manitoba Blue Cross, Novartis Canada, SEB Administrative Services, The Leslie Group, Quick Health Access, Simply Benefits, and Automated Administration Services.


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