Don't waste time to call. Send us your questions here and we will get back to you.

Ask your question here Shares Top Insights from Customer Service Experience Research

Published June 27, 2021

June 27, 2021 – (Teledact Inc.), a leader in Canadian virtual care, has published some of the top insights from their customer service experience research on The research was conducted in late 2020 with over 180 participants across Ontario and Manitoba. It was designed to explore the latest pandemic customer service perception changes across online, traditional, and retail experiences and their implications on health service delivery. is one of Canada’s leading sources for pharmacists on information about industry news, trends, and resources designed to help improve both their practice and business. This is the first article that has published on the site.


“In this article, we are excited to share the top characteristics of what made the best customer service experiences so great,” said Tommy Cheung, President of “The traditional measures that we expected, like efficiency, communication and friendliness, were outranked by some new characteristics. These insights are being incorporated in various ways to continue to improve our virtual care service delivery and we felt that our colleagues could also benefit from them as well.”


This is the first article in a series of three that we will be sharing with pharmacists. Future articles will highlight relevant findings from online ridesharing and food delivery to the different expectations of various healthcare professionals, and how they could apply to virtual care and other health services.


To read the full article visit use this link: provides secure virtual care access to licensed physicians through its online platform and virtual clinic network. Services are available to patients through virtual clinics in pharmacies, senior living and other health facilities, as well as online through McKesson Canada’s customer-facing pharmacy web portals.



About (Teledact Inc.) is a leading telemedicine technology provider that operates in health facilities, senior living centres, and pharmacies across Canada. Its virtual clinics in pharmacies enhance the patient experience by creating an integrated care model, to improve accessibility and patient outcomes. is supported by the renowned primary care clinic, Enhanced Care Clinic, which has also been the exclusive Preferred Provider of Physician and Medical Clinic Services for McKesson Retail Banner Group (over 2000 IDA, Guardian, Remedy’sRx and other independent pharmacies) since 2017. is a preferred virtual care provider on all McKesson Retail Banner Group and Rexall consumer-facing web portals.


For our latest news: 

To learn more, visit, or contact

Recent News

April 19, 2024

Gotodoctor acquires Industry Veteran Kevin Dougherty to its advisor board

April 19, 2024 – Tommy Cheung, President and CEO, is pleased to announce that Kevin P. Dougherty, former...

Read more
April 12, 2024

Welcome Canadian Benefit Providers to the GotoDoctor Family

April 12, 2024 - GotoDoctor, a leading digital platform enabling seamless access to public and private health services...

Read more
February 8, 2024

Gotodoctor Celebrates the Launch of its Richview Square In-Person Medical Clinic Service Site

February 7, 2024 - As an update to the November 26, 2023 announcement, is pleased to announce the completion...

Read more

Stay informed by signing up for our mailing list


Please select one of the following options to book your appointment

Call us at 1-833-820-8800 if you have any questions or concerns

* We accept Ontario, Manitoba, Saskatchewan, British Columbia, Alberta and New Brunswick health cards


Please visit your dedicate plan member page. If you require more information, please call 1-833-820-8800

* We accept Ontario, Manitoba, Saskatchewan and British Columbia health cards