Gotodoctor.ca Receives High Patient Satisfaction, Well above Reported Industry Average

Published November 28, 2021

November 28, 2021 – Gotodoctor.ca is a leading virtual care provider in Canada. It integrates virtual healthcare with in-person clinics and pharmacies. Using Gotodoctor.ca, patients can get virtual care at work and home, or visit a nearby in-pharmacy virtual clinic to get diagnostic assessments on-site. They can also visit in-person clinics associated with Gotodoctor.ca.

 

NPS (Net Promoter Score) is the world’s leading metric for measuring customer satisfaction, loyalty and brand recognition; in a recent research, the comparison of NPS between virtual and conventional in-person assessments shows that people are more satisfied with the virtual delivery system for healthcare services. 

 

Gotodoctor.ca is pleased to report that its NPS for the past 12-month period is 81.4, which indicates excellent patient satisfaction and feedback. It is much higher than the service providers reported in the virtual care industry, where average falls at around 65. Our topping NPS reflects the high quality of our services and the effective performance of our technology platform.

 

Gotodoctor.ca provides a comprehensive system of primary care service delivered by bridging the gap between virtual and in-person care. Patients from across Canada have also provided positive feedbacks on our virtual care network:

 

  • Eliminating the fear for COVID-19 exposure through online consultations and in-person follow-up if required
  • Efficient appointment booking and reduced waiting times 
  • Responsive doctors with access through both phone calls and video consultations
  • Easy request on prescription refills and new therapies
  • Professional and helpful pharmacy staff with improved guidance on virtual care and medication usage.

 

Gotodocotor.ca provides a system of both virtual and in-person physician care. Our services are available in pharmacies, senior living, and other health facilities, as well as online through McKesson Canada’s customer-facing pharmacy web portals.  

 

 

About Gotodoctor.ca


Gotodoctor.ca (Teledact Inc.) is a leading telemedicine technology provider that operates in health facilities, senior living centres, and pharmacies across Canada. Its virtual clinics in pharmacies enhance the patient experience by creating an integrated care model, to improve accessibility and patient outcomes. Gotodoctor.ca is supported by the renowned primary care clinic, Enhanced Care Clinic, which has also been the exclusive Preferred Provider of Physician and Medical Clinic Services for McKesson Retail Banner Group (over 2000 IDA, Guardian, Remedy’sRx and other independent pharmacies) since 2017. Gotodoctor.ca is a preferred virtual care provider on all McKesson Retail Banner Group and Rexall consumer-facing web portals.

 

https://www.rexall.ca/online-health-services#virtual-doctors

https://www.guardian-ida-remedysrx.ca/en/products-and-services/telemedicine-services

https://www.medicineshoppe.ca/en/telemedicine-services

 

For our latest news: https://gotodoctor.ca/News/ 

To learn more, visit www.gotodoctor.ca, or contact info@gotodoctor.ca

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